Frequently Asked Questions

What does troupeIT cost?

We offer flexible pricing with monthly, 6-month, and annual subscription options. Save more when you commit to longer terms! Check out our pricing page for current rates. All plans include a 30-day free trial with no credit card required.

Why should I use troupeIT?

We believe there is a better way to run shows. The current way of doing things, with paper spreadsheets, Dropbox files, Box files, USB drives, and music on CDs just doesn't work in a modern world.

troupeIT is designed to make the process of submitting media files, accepting submissions, and building/running a show easy. We want you to never have to deal with a printed schedule again. But if you need printed schedules and reports, we're there for you with PDF, CSV, and Excel export capabilities.

Our tool is solid, modern, simple, and is priced at a significantly better value than tools that offer fewer features than troupeIT for more money.

Does troupeIT actually play back sound or run lights?

You can stream audio off of the live cue list but we recommend that (for safety) you download your show to your local device. Think of us as a cue sheet for your show and management system. troupeIT does not actually connect to your light or sound system. That's your crew's job. What we do is make preparing for a show and collecting all of the information in one place far, far easier than before.

You can play back audio, preview video, and preview images online while building your show but we recommend you download all of the assets and run them from a show playback tool like Figure 53's qLab.

Is my data safe?

Data in transit is protected by SSL/TLS encryption. You also have the option to enable two-factor authentication on any account, protecting you from phishing and password disclosure.

Care is taken to compartmentalize data and to ensure that one company cannot see another's information.

Data at rest is stored in a secure data center and backed up to two locations. Our backups are encrypted and occur every 4 hours. We store all passwords encrypted and salted with Bcrypt, a strong, computationally intensive algorithm that hinders decryption attempts.